In 2019 REAL achieved certification of its Quality Management System to the ISO 9001:2015 standard.

The ISO 9001:2015 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.

The seven quality management principles are:

• customer focus
  
• leadership
  
• engagement of people
  
• process approach
  
• improvement
  
• evidence-based decision making
  
• relationship management.

You can find a link to REAL's Quality Policy Statement here.